HPE 4Y TC BAS WCDMR SW SN3420M NVD SVC — Cisco 4 year, 24x7x4 Hour | Partner Support, Basic — H98B2E

Preserve SN3420M availability with a four-year basic Cisco Partner Support Service. Offers 24 x 7 x 4 Hour phone support, predictable response SLAs and partner-managed remediation workflows to reduce operational friction while keeping support ownership with your channel partner. Maintain availability with 4 Hour service response for SN3420M escalations Resolve problems with 24 x 7 phone support included Deliver partner-branded support via Cisco Partner Support Service (PSS) Reduce operational variability using a four-year fixed support term Escalate complex issues to Cisco technical resources through partner channels Standardize triage and handoff procedures with PSS phased implementation Keep support ownership with your partner while using Cisco infrastructure Control support costs with baseline coverage tailored to SN3420M Key Features 4 year term 24 x 7 x 4 Hour response Phone Support included Partner Support Service (PSS) delivery Baseline coverage for SN3420M Escalation path to Cisco technical resources FAQ What is covered under the basic PSS four-year package? The basic package provides 24 x 7 x 4 Hour phone-based technical support and partner-managed escalation for SN3420M systems. On-site work or advanced managed services are arranged by the partner if required. Can I upgrade from the basic four-year plan to a higher tier? Yes. Partners can offer phased upgrades or transitions to higher-tier offerings or to Cisco-branded services per contractual and operational agreements. How do I open a support case under this service? Cases are initiated through your authorized partner, who performs initial triage and escalates to Cisco technical resources as needed under the PSS workflow. Is this service region-limited? Service delivery and escalation paths depend on partner capabilities and Cisco infrastructure availability; confirm regional availability and on-site terms with your channel partner.