HPE 3Y TC CRIT WCDMR MSL 2024 0 DR SVC H07P0E — 3-Year Critical Coverage | MSL, Tape Support — H07P0E

Maintain MSL tape library availability with three years of HPE critical coverage (MPN H07P0E). Focused on drive and library-level faults that threaten backup windows, this service provides prioritized parts replacement, coordinated diagnostics, and vendor-managed remediation to protect archive and restore operations. Reduce library downtime with 3-year critical coverage via MPN H07P0E Resolve MSL faults faster with prioritized parts replacement using vendor channels Diagnose failures remotely with coordinated vendor triage via serial logging Protect archive restore readiness with coverage focused on library and drive hardware Simplify procurement and billing with one MPN-based service order using H07P0E Preserve backup windows with expedited on-site remediation using HPE dispatch Maintain compliance evidence with vendor-managed service records via documented reports Key Features 3-year critical-level hardware coverage MPN H07P0E service identifier Targeted MSL tape library and drive support Prioritized parts replacement and escalation Remote diagnostics with coordinated onsite remediation Service reporting for audit and compliance FAQ Which assets are covered under this MSL service? Coverage is targeted at MSL-series tape libraries and their drive components. Provide your serial numbers to HPE for confirmation of eligibility under MPN H07P0E. Is onsite support included during the three-year term? Yes. The offering includes onsite remediation coordinated with remote diagnostics and vendor escalation to restore library availability rapidly. How quickly will parts be replaced under critical coverage? Critical coverage prioritizes parts replacement to shorten repair timelines. Exact response and parts delivery windows depend on location and HPE service routing; consult your HPE service representative for region-specific SLAs. Can this service be combined with other HPE storage support contracts? Yes. HPE services can generally be consolidated under broader support agreements. Work with your HPE sales or service representative to align terms and billing.