HPE 2Y PW TC BAS SO 3620 24T SYS SVC | Software Support, Exchange — HX5M7PE

Keep ArcSight support aligned to operational requirements with HPE Software Support Foundation for 3620 24T systems. This 2-year service delivers 9x5 coverage with exchange-based handling, combining software support and replacement support in a format suited to enterprise environments that need clear service boundaries and dependable response structure. For security and infrastructure teams, the value is in maintaining continuity without overbuying support they may not need. The service is built around a defined support window and a practical exchange model, which helps standardize how issues are handled and how replacement activity is managed. That makes it easier to plan service budgets, coordinate internal escalation, and keep support expectations consistent across the term. This is a fit for organizations that want vendor-backed support for ArcSight-related deployments while keeping procurement simple. The service structure is straightforward: two years of coverage, weekday business-hour support, and exchange handling that supports controlled resolution workflows. For buyers comparing support options, it offers a focused balance of coverage, predictability, and operational discipline. Ideal For Supporting HP ArcSight deployments that require weekday coverage Managing replacement workflows under a defined exchange service Maintaining vendor-backed support for security operations platforms Planning fixed-term support budgets for enterprise software environments Why This Product 1 Exchange-based support instead of onsite service 2 9x5 coverage for business-hour operations 3 Includes software support and replacement 4 2-year term for predictable planning