HPE 1Y PW TC CRIT DL380 Gen11 SVC — 1 Year On-site Support | DL380 Gen11, H51JNPE — H51JNPE

Ensure continuous operation for ProLiant DL380 Gen11 servers with one year of critical HPE support. This contract delivers prioritized technical assistance, expedited parts dispatch, and on-site repairs to shorten recovery windows and maintain production continuity. Sustain production with on-site parts replacement using one-year critical coverage Resolve hardware faults via 24x7 remote technical assistance using HPE support engineers Prioritize repairs with expedited parts shipment using critical service routing Align warranty and service using MPN H51JNPE mapped to DL380 Gen11 hardware Simplify incident management via a single vendor escalation path using HPE case handling Shorten recovery windows using field technician dispatch for covered failures Support clustered deployments with prioritized response using critical service tiering Key Features 1 year critical-level support for HPE ProLiant DL380 Gen11 On-site parts-and-labor repairs 24x7 remote technical support and escalation Expedited parts logistics for prioritized incidents Service tied to MPN H51JNPE for procurement clarity Single-vendor incident coordination FAQ Is this service limited to certain DL380 Gen11 configurations? Coverage applies to HPE ProLiant DL380 Gen11 systems as identified by the service MPN H51JNPE. Specific component eligibility follows HPE service terms and may exclude customer-replaced parts or non-HPE components. Can I transfer this service if the server is relocated internationally? Service location and transferability are subject to HPE regional policies. Relocation across countries may require validation of local HPE coverage and could affect parts availability or response times. Does this include preventive maintenance visits? This offering focuses on incident response—remote troubleshooting, escalation and on-site repair. Preventive maintenance visits are not typically included unless explicitly stated in the contract. How do I register a support case? Open a case via HPE Support Center or the HPE support phone line. Provide the server serial number and contract MPN (H51JNPE) to ensure the case is handled under the contracted critical service tier.