HP POLY+ Partner - Technical support

Availability: In stock
SKU
U71TXPX
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POLY+ Partner by HP Inc. is a locally installed software service and support solution designed to provide businesses with reliable technical support. With a commitment to rapid response times, POLY+ Partner ensures that assistance is always readily available, offering a 30 min response time for severity level 1 issues. This service is available 24 hours a day, 7 days a week, through phone consulting, e-mail, and web support, ensuring that your business operations remain uninterrupted. Whether it's a critical issue that needs immediate attention or a less urgent matter, POLY+ Partner's comprehensive support structure is tailored to meet a wide range of technical needs, making it an essential asset for any business.
General Information
CategoryMaintenance or support fees
DescriptionHP POLY+ Partner - Technical support - for Poly CloudConnect powered by Pexip ERC Premium for Google - phone consulting - 3 years - 24x7 - response time: 30 min
ManufacturerHP, Inc.
UNSPSC81112201
Main Specifications
Header / BrandPoly
Packaged Quantity1
Service & Support / TypeTechnical support
Details
Service & Support
  • Phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Phone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 2
  • Phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 3
  • E-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday
  • Web support - 3 years - availability: 24 hours a day / Monday-Sunday
General
Full Contract Period3 years
Response Time30 min
Service Availability24 hours a day / 7 days a week
Service IncludedPhone consulting
TypeTechnical support
Software
Installation TypeLocally installed
Software TitlePoly CloudConnect powered by Pexip ERC Premium for Google
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