HP Inc. 1YR Poly Elite Onsite RMX 4000/MPMRX IP Only — 1 Year Onsite | Poly, RMX — E41120114

Maintain continuous video conferencing capacity for RMX 4000 and MPMRX IP-only systems with a one-year Poly Elite Onsite support engagement. This 12-month service delivers an on-premise resource to perform diagnostics, hardware fault isolation, and replacement coordination for covered RMX devices and configurations. It is scoped for IP-only deployments and for the specific video density profiles listed in the product designation (30x1080P60, 60x1080P30, 120x720P, 240x). The service reduces administrative lift on your infrastructure team by providing field technician presence for installation verification, emergency repairs, and return-to-service activities. Use the offering to protect scheduled conferences, regional aggregation points, and service-provider demarcation nodes where RMX hardware is critical. Coverage follows vendor terms for parts and labor and prioritizes onsite restoration over remote-only troubleshooting when physical intervention is required. Ideal For Protect regional RMX aggregation nodes that host scheduled video conferences Provide onsite coverage during major multi-site events to ensure service continuity Reduce operational burden for infrastructure teams managing RMX hardware Enable faster hardware replacement at customer sites for IP-only deployments Why This Product 1 Targets RMX 4000/MPMRX IP-only hardware rather than per-user software support 2 Includes onsite field technician dispatch versus remote-only troubleshooting 3 Scoped for specific high-density video profiles (30x1080P60, 60x1080P30, 120x720P, 240x) 4 Intended for protecting scheduled conferencing infrastructure and aggregation points