HP Active Care NBD ADP DMR 4Y | HP Inc. | Depot Exchange — U42DXE

Keep hardware incidents from turning into extended outages. HP 4Y ACTIVE CARE NBD ADP DMR HW SUPP combines 4 years of service coverage with next-business-day replacement, remote diagnosis, and depot-based exchange support to help IT teams restore affected systems quickly and predictably. This service is a strong fit for organizations that value response discipline over ad hoc break-fix handling. Remote diagnosis and phone support help narrow issues early, while web knowledge base access and new releases updates support faster triage and better service continuity. When replacement is required, the depot exchange model provides a structured path to return equipment to service without unnecessary delay. For infrastructure and procurement teams, the appeal is in the operational clarity: defined service hours, a clear response target, and a multi-year term that aligns with hardware planning cycles. It is designed for environments where downtime has a measurable cost and where a dependable support motion is worth more than a lower-cost, less structured alternative. Ideal For Supporting business-critical desktops or workstations that cannot stay offline long Standardizing replacement coverage for distributed office hardware Reducing repair delays for teams that need predictable service response Extending support planning across a 4-year hardware refresh cycle Why This Product 1 Includes next-business-day replacement, not standard mail-in support 2 Adds remote diagnosis and phone support for faster triage 3 Uses depot exchange for structured hardware recovery 4 4-year term aligns with enterprise refresh planning