HP 5Y Active Care NBD ADP DMR HW Supp | HP Inc. Service — U42DME

Support notebook fleets with a service plan designed for real-world endpoint risk. HP 5Y Active Care NBD ADP DMR HW SUPP combines five years of next-business-day hardware support with accidental damage protection and DMR coverage, helping IT teams manage failures, drops, spills, and other incidents with less operational friction. This service is a strong fit for organizations that issue notebooks to employees who move between offices, homes, and customer sites. Next-business-day support helps accelerate repair activity, while ADP coverage addresses common accidental events that can otherwise turn into costly replacements. DMR adds another layer of control by supporting recovery paths for devices that are no longer economically practical to repair. For procurement, the value is in consistency: a defined support term, clearer cost planning, and a service model that matches the premium nature of the hardware. For IT, it means fewer exceptions, less time spent on ad hoc replacement decisions, and a better experience for users who depend on their notebook every day. Ideal For Protecting employee notebooks against drops and spills Supporting hybrid workers who rely on a single primary laptop Standardizing service coverage for premium notebook fleets Reducing downtime across distributed business teams Why This Product 1 Adds accidental damage protection for notebook incidents 2 Includes DMR coverage for faster device recovery 3 Provides next-business-day hardware response 4 Extends protection across a 5-year term