HP 2Y PU/RTN CONSUMER NB SVC — 24 Month Pick-Up/Return | Notebook Service, Repair — U9WY9E

Secure 24 months of HP pickup/return repair for consumer notebooks (MPN U9WY9E). Covers parts and labor, uses manufacturer repair centers, and reduces helpdesk touchpoints so devices return to users faster. Protect device reliability with a 24 month pickup/return repair term using HP service Cover hardware faults with parts and labor included via manufacturer-authorized repairs Simplify claims with centralized intake using prepaid return logistics Reduce helpdesk escalations by offloading physical repairs to HP repair centers Standardize repair outcomes with genuine replacement parts using HP service channels Align support with mid-life refresh cycles using a two-year term Control maintenance spend with fixed-term coverage using MPN U9WY9E Key Features 24 month coverage term Pick-up/return repair delivery model Parts and labor included Manufacturer-authorized repair centers MPN U9WY9E Designed for consumer notebooks FAQ What is included in the two-year pickup/return service? The service includes manufacturer-coordinated pickup, diagnostics, repair or replacement of covered components, parts and labor, and return shipment to the user for the 24 month term. How fast will devices be returned after pickup? Turnaround time varies by region and repair center capacity. HP provides case tracking and status updates; consult HP service terms for expected repair windows in your territory. Can I purchase this service for single units? Yes. Procurement can acquire coverage per device. For larger deployments, engage A5 IT to help bundle purchases and align coverage with asset inventories. Does this service cover accidental damage? This SKU covers hardware failures under manufacturer repair terms. Accidental damage coverage depends on the specific service terms — confirm with the HP terms of sale for exclusions and optional accidental damage add-ons.