ExtremeWorks On-site Service for Extreme BR-M | 24x7 4 Hour Support — CON-SW-NSG350XKA

Protect production hardware with a service plan built for fast recovery and predictable support. ExtremeWorks On-site Service for Extreme BR-M combines 24x7 access to technical assistance with on-site labor, parts replacement, and a 4-hour response target for covered failures. That means issues are diagnosed, escalated, and addressed without waiting on internal spare pools or delayed dispatch cycles. This service is designed for teams that need more than basic break-fix coverage. It adds a structured support path for hardware incidents, with telephone and web access to the Global Technical Assistance Center and field technician arrival within the purchased service level. Parts and labor are included, helping reduce unplanned inventory costs while keeping restoration steps clear and accountable. With a 1-year service duration, this plan fits environments where uptime matters and support consistency is worth paying for. It is a practical choice for infrastructure teams that want faster resolution, fewer operational surprises, and a defined escalation path for covered Extreme BR-M systems. Ideal For Supporting branch or campus hardware that cannot tolerate extended outage windows Maintaining service coverage for deployed Extreme BR-M infrastructure Reducing dependence on local spare parts for critical network hardware Providing a defined escalation path for hardware failures and replacement activity Why This Product 1 Includes on-site labor instead of remote-only assistance 2 Adds 4-hour parts and labor response for covered failures 3 Covers parts and labor to reduce spare inventory needs 4 Provides 24x7 access to technical support channels