Extreme Networks On-site Service 1 Year | Parts & Labor, NBD, Enterprise — CON-SNTP-IE93224E

Reduce downtime risk with a service plan designed for fast response and practical recovery. Extreme Networks On-site Services provide technical support, update and upgrade support, and advanced parts replacement with on-site labor for covered products under the purchased service level. When a failure is reported and diagnosed, the plan covers the replacement part and dispatches an on-site field technician within the specified response time. This service also includes telephone and web access to the Extreme Networks Global Technical Assistance Center (GTAC) 24 hours a day, 365 days a year, so your team can open cases, ask product questions, and get help with Extreme hardware and operational software whenever issues arise. The 1-year term and parts-and-labor coverage make this a strong fit for environments where service continuity matters more than lowest-cost support. It is the kind of coverage that helps infrastructure teams keep attention on operations instead of chasing replacement logistics. Ideal For Supporting campus network hardware that must recover quickly after a component failure Maintaining production access for covered Extreme products in branch and headquarters sites Providing escalation coverage for teams that need vendor-backed troubleshooting after hours Reducing repair delays where on-site parts replacement is required to restore service Why This Product 1 Includes on-site labor, not just remote troubleshooting 2 Adds next-business-day response for faster restoration 3 Provides 24x7 GTAC access for around-the-clock escalation 4 Covers parts replacement and maintenance support in one contract