Extreme Networks ExtremeWorks Software and TAC — 4 Year 24 x 7 | Phone Support, Technical — CON-SSSNT-5108AC3

Ensure uninterrupted software and operational support with a four-year ExtremeWorks Software and TAC subscription. This technical service provides 24 x 7 phone support to troubleshoot software faults, validate configurations and expedite escalations with vendor TAC engineers. For teams managing chassis, fabric or controller software, continuous phone access reduces the time spent diagnosing issues and streamlines patch and upgrade planning. Compared with ad-hoc break/fix calls or limited-hours support, a continuous TAC subscription delivers consistent access to expert diagnostics and recommended remediation steps, which lowers mean time to acknowledge (MTTA) and shortens incident windows. The four-year term is designed to match multi-year refresh cycles, simplifying procurement with predictable support coverage and budget planning. This electronic service sub-type is oriented toward remote technical workflows: phone-based diagnostics, software problem isolation and vendor-side escalation. Choose this when you require immediate technical escalation paths, software-level troubleshooting and consistent vendor interaction without the overhead of on-site visits. Ideal For Provide round-the-clock software troubleshooting for controller and fabric software Support critical production networks with immediate TAC escalation during incidents Coordinate multi-site software upgrades with vendor guidance and validation Enable NOC teams to offload complex diagnostics to vendor TAC via phone Why This Product 1 Delivers 24 x 7 phone TAC access versus business-hours phone coverage 2 Four-year term lowers procurement churn compared with one-year renewals 3 Focuses on software-level diagnostics rather than physical repairs 4 Phone-based escalation reduces travel costs and on-site scheduling delays