Enterasys ENTERACare On-Site 24x7x2 Service | 1-Year Maintenance — ESA-ESI-5Y-S2

When network issues cannot wait for a remote ticket queue, on-site expertise matters. ENTERACare delivers 24 x 7 x 2 maintenance with parts coverage, phone support, web support, and new releases updates for one year. The service is built for environments where downtime carries real operational cost. A 2-hour response on the same business day helps accelerate diagnosis and restoration, while on-site delivery ensures the engineer is working directly with the affected infrastructure. That matters when the issue involves hardware, configuration, or a failure that cannot be resolved from a distance. This service is positioned for organizations that value predictable support coverage and faster hands-on remediation. It is a practical fit for network teams that need a defined maintenance window, direct access to support channels, and the confidence of having parts and field expertise available when production systems are under pressure. Ideal For Supporting production network hardware that requires rapid on-site response Maintaining critical infrastructure where parts replacement may be needed Covering sites that need 24 x 7 access to phone and web support Reducing restoration time for complex issues that require field expertise Why This Product 1 On-site support instead of remote-only assistance 2 2-hour same-business-day response commitment 3 Includes parts coverage for hardware-related incidents 4 Combines phone, web, and update support in one term