ELEVEO Speech Analytics QM Bundle Cisco 1-Year Support | Emergency Support — ZI-SA-QMB-1Y

Keep speech analytics environments supported when downtime is not an option. ELEVEO Speech Analytics QM Bundle provides 24x7 emergency telephone support with a 30-minute response target, giving operations teams a direct path to escalation during critical incidents. The 1-year service term is designed for organizations that depend on consistent access to analytics tools for quality management, compliance review, and customer interaction insight. This support offering is suited to teams that value rapid human response over generic break-fix coverage. It helps reduce time spent waiting for resolution paths, especially when speech analytics is tied to contact center performance, audit readiness, or service quality programs. For procurement teams, the value is in the service model itself: defined response timing, around-the-clock availability, and a support structure intended for mission-critical use. Choose this bundle when the cost of delay is higher than the cost of assurance. It gives technical teams a clearer support path and helps maintain continuity for analytics-driven operations. Ideal For Support speech analytics platforms used for quality management review Cover production contact center analytics during urgent service incidents Maintain escalation access for compliance-driven voice analytics workflows Provide around-the-clock support for mission-critical technical operations Why This Product 1 Includes 24x7 emergency telephone support 2 Targets 30-minute emergency response 3 Covers a full 1-year service term 4 Designed for mission-critical analytics operations