ELEVEO Speech Analytics Basic Cisco ZI-SA-BASE-1Y | Call Analytics — ZI-SA-BASE-1Y

Bring structure to every customer conversation with Cisco ELEVEO Speech Analytics Basic. Built for contact centers that need clearer operational visibility, it helps teams identify recurring topics, compliance concerns, and service patterns hidden inside call recordings. Instead of relying on manual sampling, this subscription gives supervisors and analysts a faster path to the conversations that matter. That means less time searching for issues and more time acting on them — whether the goal is improving agent coaching, reducing repeat contacts, or tightening quality oversight. For organizations that already invest in call recording and contact center operations, speech analytics adds a higher-value layer of intelligence. It supports more informed decisions across quality management, customer experience, and process improvement without requiring a broad platform overhaul. Cisco positions this as a basic entry point, but the value is in precision: targeted insight, faster review cycles, and a clearer view of what customers are actually saying at scale. Ideal For Review customer calls for recurring service issues Support compliance monitoring in regulated contact centers Guide agent coaching with conversation-level insight Track call drivers to improve contact center operations Why This Product 1 Adds speech analytics to recorded call workflows 2 Focuses on basic contact center insight rather than broad suite complexity 3 Supports coaching and compliance review from conversation data 4 Annual subscription fits planned operating budgets