ELEVEO Automatic Pause Resume for Epic Cisco | Healthcare Workflow — ZI-APR-E-1Y

Reduce recording risk in Epic-connected healthcare workflows with automatic pause and resume control built for contact center operations. ELEVEO Automatic Pause Resume for Epic helps teams avoid manual toggles during sensitive moments, so agents can stay focused on the patient while recording behavior follows the workflow. For healthcare organizations, that means fewer process gaps, less dependence on agent memory, and more consistent handling of protected information. The one-year subscription model fits operational planning and gives IT and contact center leaders a defined service window for deployment and renewal management. This Cisco offering is designed for environments where compliance, call quality, and workflow discipline matter. It supports teams that need recording behavior to track the clinical or administrative process without adding extra steps to every interaction. For organizations standardizing on Epic, it helps keep call handling aligned with the systems already in use. Choose this tier when the cost of manual errors is higher than the cost of automation. It is a focused control layer for teams that need dependable recording behavior in a regulated setting. Ideal For Healthcare contact centers using Epic for patient workflows Teams that must pause recording during sensitive data capture Operations standardizing call recording behavior across agents Organizations reducing manual compliance steps in patient interactions Why This Product 1 Automates recording control instead of relying on agent action 2 Built for Epic-connected healthcare workflows 3 Subscription term supports planned renewal cycles 4 Targets compliance-sensitive interaction handling