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Electronic HP Care Pack Offsite Support with Defective Media Retention

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SKU

UG5N8E

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Details

Depend on quality remote troubleshooting for most PC issues when you need additional support, but budgets are tight, with offsite support. Devices needing repair can be picked up or JTFpped to an HP expert facility for remediation.

Specifications

General Information
Category	Technical support or help desk services
Description	Electronic HP Care Pack Offsite Support with Defective Media Retention - Extended service agreement - parts and labor (for notebooks) - 5 years - pick-up and return - 9x5 - response time: NBD - for Elite x360; EliteBook 83X G11, 84X G11, 86X G11; EliteBook 8; 8 Flip
Manufacturer	HP, Inc.
UNSPSC	81111811
Main Specifications
Header / Brand	HP
Packaged Quantity	1
Service & Support / Type	Extended service agreement
Compatibility Information
Designed For	HP Elite x360 830 G11 Notebook HP EliteBook 830 G11 Notebook, 835 G11 Notebook, 840 G11 Notebook, 845 G11 Notebook, 860 G11 Notebook, 865 G11 Notebook HP EliteBook 8 G1a Notebook, G1a Notebook AI, G1a Notebook Next Gen AI, G1i Notebook AI, G1i Notebook Next Gen AI, G2a Notebook Next Gen AI, G2i Notebook Next Gen AI HP EliteBook 8 Flip G1i Notebook AI, G2i Notebook Next Gen AI
Details
Service & Support	Extended service agreement - parts and labor - 5 years - pick-up and return - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 5 years Defective media retention - 5 years
General
Class of Equipment	Notebooks
Full Contract Period	5 years
Location	Pick-up and return
Response Time	Next business day
Service Availability	9 hours a day / 5 days a week
Service Included	Parts and labor