Electronic HP Care Pack Hardware Exchange with Travel Coverage

Availability: In stock
SKU
U61B8E
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Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.
General Information
CategoryTechnical support or help desk services
DescriptionElectronic HP Care Pack Hardware Exchange with Travel Coverage - Extended service agreement - parts and labor (for notebooks) - 3 years - on-site - 9x5 - response time: NBD - repair time: 3-7 business days - for Laptop 15; ZBook Power G10; ZBook Firefly 14 G10; ZBook Fury 16 G11; ZBook Power 15 G10
ManufacturerHP, Inc.
UNSPSC81111811
Main Specifications
Header / BrandHP
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed For
  • HP Laptop 15-dy5011ca
  • HP ZBook 16 G10 Mobile Workstation, Power G10 A Mobile Workstation, Power G10 Mobile Workstation, Studio G10 Mobile Workstation
  • HP ZBook Firefly 14 G10 A Mobile Workstation, 14 G10 Mobile Workstation, 14 G9 Mobile Workstation, 16 G10 Mobile Workstation
  • HP ZBook Fury 16 G10 Mobile Workstation, 16 G11 Mobile Workstation
  • HP ZBook Power 15 G10 A Mobile Workstation, 15 G10 Mobile Workstation
Details
Service & Support
  • Extended service agreement - parts and labor - 3 years - on-site - response time: NBD - repair time: 3-7 business days - availability: 9 hours a day / Monday-Friday
  • Technical support - phone consulting - 3 years - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Technical support - remote diagnosis - 3 years - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Technical support - web support - 3 years
General
Class of EquipmentNotebooks
Covered ConfigurationsMobile workstations, excludes external monitor
Full Contract Period3 years
LocationOn-site
Repair Time3-7 business days
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Service IncludedParts and labor
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