Dell Upgrade from 3Y ProSupport to 5Y ProSupport

Availability: In stock
SKU
718-7948
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ProSupport is designed to provide fast proactive IT support for businesses of all sizes. Dell ProSupport makes it easy because you get a team of engineers who are always accessible, provide you with a single source for hardware and software issues, and respond quickly to help maximize user uptime. ProSupport also features SupportAssist technology for proactive monitoring and detection of issues and automatic case creation for faster resolution. With Dell ProSupport your IT team is free to focus on strategic priorities, moving your business forward, and not time consuming day to day user support.
General Information
CategoryTechnical support or help desk services
DescriptionDell Upgrade from 3Y ProSupport to 5Y ProSupport - Extended service agreement - parts and labor - 2 years (4th/5th year) - on-site - 10x5 - response time: NBD - DISTI
ManufacturerDell
UNSPSC81111811
Main Specifications
Header / BrandDell
Packaged Quantity1
Service & Support / TypeExtended service agreement
Details
Service & Support
  • Extended service agreement - parts and labor - 2 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday
  • Technical support - phone consulting - 2 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - web support - 2 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - web knowledge base access - 2 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - remote diagnosis - 2 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - e-mail consulting - 2 years - availability: 24 hours a day / Monday-Sunday
General
Full Contract Period2 years
LocationOn-site
Pricing TypeDISTI
Response TimeNext business day
Service Availability10 hours a day / 5 days a week
Service IncludedParts and labor
Support Period4th and 5th year
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