Dell Upgrade from 3Y ProSupport to 5Y ProSupport
ProSupport is designed to provide fast proactive IT support for businesses of all sizes. Dell ProSupport makes it easy because you get a team of engineers who are always accessible, provide you with a single source for hardware and software issues, and respond quickly to help maximize user uptime. ProSupport also features SupportAssist technology for proactive monitoring and detection of issues and automatic case creation for faster resolution. With Dell ProSupport your IT team is free to focus on strategic priorities, moving your business forward, and not time consuming day to day user support.
| General Information | |
|---|---|
| Category | Technical support or help desk services |
| Description | Dell Upgrade from 3Y ProSupport to 5Y ProSupport - Extended service agreement - parts and labor - 2 years (4th/5th year) - on-site - 10x5 - response time: NBD - DISTI |
| Manufacturer | Dell |
| UNSPSC | 81111811 |
| Main Specifications | |
| Header / Brand | Dell |
| Packaged Quantity | 1 |
| Service & Support / Type | Extended service agreement |
| Details | |
| Service & Support |
|
| General | |
| Full Contract Period | 2 years |
| Location | On-site |
| Pricing Type | DISTI |
| Response Time | Next business day |
| Service Availability | 10 hours a day / 5 days a week |
| Service Included | Parts and labor |
| Support Period | 4th and 5th year |
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