Dell Upgrade from 3Y Next Business Day to 5Y ProSupport

Availability: In stock
SKU
718-2735
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Dell ProSupport for client products delivers a higher level of PC support designed for modern, always on businesses. Built on Dell's global support infrastructure, ProSupport provides 24x7 access to in region technical experts, next business day onsite service after remote diagnosis on covered hardware issues, and proactive monitoring on eligible systems to help detect problems before they disrupt users. With a single, easy to use support experience across laptops, desktops, workstations and accessories, IT teams can resolve issues faster, reduce unplanned downtime, and refocus on strategic projects instead of day to day break/fix. ProSupport is ideal for organizations that have outgrown basic warranty and need business class response times, expert troubleshooting for both hardware and common software issues, and predictable, enterprise grade support wherever their users are working. *Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
Product image 718-2735
Product image 718-2735
Product image 718-2735
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General Information
CategoryTechnical support or help desk services
DescriptionDell Upgrade from 3Y Next Business Day to 5Y ProSupport - Extended service agreement - parts and labor - 5 years - on-site - 10x5 - response time: NBD - DISTI - for Pro Max Micro FCM2250, Max Slim FCS1250
ManufacturerDell
UNSPSC81111811
Main Specifications
Header / BrandDell
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForDell Pro Max Micro FCM2250, Max Slim FCS1250
Details
Service & Support
  • Extended service agreement - parts and labor - 5 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday
  • Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
General
Full Contract Period5 years
LocationOn-site
Pricing TypeDISTI
Response TimeNext business day
Service Availability10 hours a day / 5 days a week
Service IncludedParts and labor
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