Dell Upgrade from 3Y Next Business Day to 4Y ProSupport Plus

Availability: In stock
SKU
718-7913
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ProSupport Plus is Dell's most complete support service, enabling access to customizable, self-healing scripts that prevent issues before they happen, making it even easier to deploy fleetwide fixes and optimize PC performance automatically. This is combined with coverage for accidents, hard drive retention, prioritised 24x7 direct access to in-region expert support, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification. Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport Plus enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction. *Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
General Information
CategoryComputer hardware maintenance & support
DescriptionDell Upgrade from 3Y Next Business Day to 4Y ProSupport Plus - Extended service agreement - parts and labor - 4 years - on-site - 10x5 - response time: NBD - DISTI - for Pro Micro QCM1250, Micro QCM1255, Slim QCS1250, Slim QCS1255, Tower QCT1250, Tower QCT1255
ManufacturerDell
UNSPSC81112300
Main Specifications
Header / BrandDell
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForDell Pro Micro QCM1250, Micro QCM1255, Slim QCS1250, Slim QCS1255, Tower QCT1250, Tower QCT1255
Details
Service & Support
  • Extended service agreement - parts and labor - 4 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday
  • Technical support - phone consulting - 4 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - web support - 4 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - web knowledge base access - 4 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - remote diagnosis - 4 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - e-mail consulting - 4 years - availability: 24 hours a day / Monday-Sunday
General
Full Contract Period4 years
LocationOn-site
Pricing TypeDISTI
Response TimeNext business day
Service Availability10 hours a day / 5 days a week
Service IncludedParts and labor
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