Dell Upgrade from 3Y Next Business Day to 4Y ProSupport

Availability: In stock
SKU
845-2751
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ProSupport for PCs is the right offering for all commercial businesses. Featuring 24x7 direct access to in-region engineers, next business day onsite repairs, and automated, proactive issue resolution with telemetry-driven insights, ProSupport reduces end-user downtime while freeing up IT time to focus on higher-value projects. Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction. *Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
Product image 845-2751
Product image 845-2751
Product image 845-2751
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General Information
CategoryTechnical support or help desk services
DescriptionDell Upgrade from 3Y Next Business Day to 4Y ProSupport - Extended service agreement - parts and labor - 4 years - on-site - 10x5 - response time: NBD
ManufacturerDell
UNSPSC81111811
Main Specifications
Header / BrandDell
Packaged Quantity1
Service & Support / TypeExtended service agreement
Details
Service & Support
  • Extended service agreement - parts and labor - 4 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday
  • Technical support - phone consulting - 4 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - web support - 4 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - web knowledge base access - 4 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - remote diagnosis - 4 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - e-mail consulting - 4 years - availability: 24 hours a day / Monday-Sunday
General
Full Contract Period4 years
LocationOn-site
Response TimeNext business day
Service Availability10 hours a day / 5 days a week
Service IncludedParts and labor
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