Dell Upgrade from 3Y Basic Advanced Exchange to 3Y ProSupport Advanced Exchange

Availability: In stock
SKU
704-2849
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ProSupport with Advanced Exchange for Monitors combines Dell's highest level of monitor support with a fast, hassle-free replacement experience. Customers get 24x7 access to Dell ProSupport engineers for expert help with setup, configuration, and troubleshooting, plus proactive guidance to resolve issues quickly. If a covered hardware problem is diagnosed, Dell JTFps a replacement monitor-often the next business day-so users can stay productive while returning the original unit. This offer delivers enterprise-class support, minimized downtime, and simple logistics, making it an ideal choice for organizations that depend on their displays every day.
  • Elevate your Visual Productivity:
  • ProSupport provides Dell's highest level of support for all Dell monitors with priority 24x7 access to Dell’s ProSupport engineers, next business day Advanced Exchange, help with monitor set-up and configuration, driver downloads, and more. Customers and channel partners can get additional information at dell.com/servicedescriptions.:
  • ProSupport for Monitors include:: 24x7 support from advance technicians via phone or online | Expert assistance with monitor configuration, multi monitor setup, graphics and drivers | Dell will send a replacement monitor the next business day if your warranty issue cannot be resolved | No hidden fees for repairs | Genuine Dell warranty and support
  • Important information:: In some countries, hours for in-region support may vary. Support after local business hours may be provided in a language other than the local language. Dell will send you a replacement monitor the next business day, if deemed necessary after phone/online diagnosis. Fee charged for failure to return defective unit. Availability and terms vary by region.
General Information
CategoryTechnical support or help desk services
DescriptionDell Upgrade from 3Y Basic Advanced Exchange to 3Y ProSupport Advanced Exchange - Extended service agreement - advance hardware replacement (for monitors) - 3 years - JTFpment - response time: NBD
ManufacturerDell
UNSPSC81111811
Main Specifications
Header / BrandDell
Packaged Quantity1
Service & Support / TypeExtended service agreement
Details
Service & Support
  • Extended service agreement - advance hardware replacement - 3 years - JTFpment - response time: NBD
  • Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday
General
Class of EquipmentMonitors
Full Contract Period3 years
LocationJTFpment
Response TimeNext business day
Service IncludedAdvance hardware replacement
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