CX Level 2 SW Subie 4010 DNA Advantage | Cisco Support — CON-L2SWT-IE40104H

Maintain control over Cisco 4010 DNA Advantage environments with Level 2 software support built for teams that cannot afford extended troubleshooting cycles. This subscription support is intended to help organizations move beyond basic break-fix coverage and into a more responsive support model for production software. For infrastructure teams, the value is speed and accountability. When a software issue affects service delivery, Level 2 support provides a deeper escalation path that can shorten resolution time and reduce the operational drag of unresolved incidents. That matters when the platform sits in the path of business-critical network services. This offering is especially relevant for organizations that standardize on Cisco software and want support coverage that matches the importance of the deployment. It helps preserve uptime, reduce internal escalation burden, and keep teams focused on operations instead of prolonged vendor case management. For procurement, it is a straightforward way to extend support coverage on a defined Cisco software asset. Ideal For Escalation support for Cisco 4010 DNA Advantage incidents Ongoing coverage for production network software Vendor case management for operational issues Support renewal for Cisco software deployments Why This Product 1 Level 2 support instead of basic coverage 2 Specific support for 4010 DNA Advantage 3 Subscription model for ongoing protection 4 Cisco-backed escalation for production environments