Cisco CX Level 2 SW Sub C9500 DNA Essentials | Enterprise Support — CON-L2SWT-C9512QE

Protect the uptime and supportability of your Catalyst 9500 deployment with Cisco CX Level 2 software subscription coverage for DNA Essentials. This subscription is designed for organizations that depend on stable campus and core switching performance and need a clear path to technical assistance when issues arise. Level 2 support adds a higher-touch service layer for troubleshooting, case handling, and escalation coordination, helping infrastructure teams move faster from symptom to resolution. For environments where network availability directly affects users, applications, and business operations, that matters. It reduces uncertainty during incidents and gives your team access to Cisco-backed support processes aligned to enterprise operations. This offering is a fit for teams standardizing on Cisco DNA Essentials and looking to preserve service quality over the lifecycle of the platform. It supports disciplined operations, helps reduce time spent chasing vendor issues, and provides a more predictable support model than ad hoc break-fix coverage. For procurement teams, it also makes support scope easier to define and renew across the installed base. Ideal For Supporting a Catalyst 9500 campus core deployment with vendor-backed escalation Maintaining service coverage for Cisco DNA Essentials in enterprise switching environments Standardizing support entitlements across a distributed Cisco network estate Providing structured troubleshooting coverage for mission-critical network incidents Why This Product 1 More structured than basic break-fix support 2 Aligned to Catalyst 9500 and DNA Essentials deployments 3 Provides vendor-backed escalation for faster resolution 4 Fits enterprise lifecycle and renewal planning