Cisco DNA Center App CX Level 2 8x5xNBD Support | Cisco Enterprise — CON-L2NBD-DN2HWPL

Keep Cisco DNA Center support aligned to the way your operations team actually works. This Level 2 service provides 8x5 coverage with next-business-day response, giving infrastructure teams a defined path for escalation when platform issues affect visibility, policy, or automation workflows. For organizations running Cisco DNA Center as a core network operations control point, response timing matters. This service is designed to reduce uncertainty during incidents by pairing business-hours coverage with a clear support commitment. It fits environments where internal teams handle first-line triage and need vendor-backed assistance when the issue moves beyond standard troubleshooting. The value is in precision: you get the support window you need, the response target you can plan around, and a service tier that supports operational discipline. For enterprise buyers, that means less risk of extended disruption, cleaner support ownerJTFp, and a stronger case for keeping critical network management functions under control. Ideal For Supporting Cisco DNA Center in a business-hours network operations center Escalating platform issues after internal help desk triage Maintaining support coverage for enterprise network management workflows Planning predictable support for distributed infrastructure teams Why This Product 1 Business-hours coverage instead of 24x7 premium support 2 Next-business-day response for predictable escalation timing 3 Level 2 service for issues beyond first-line triage 4 Focused support for Cisco DNA Center environments