Cisco Catalyst CW9800M 24x7x4 CX Level 2 Support | Wireless Controller — CON-L24HR-CW98M21A

Keep your Cisco Catalyst CW9800M wireless controller supported by a service tier built for operational urgency. CX Level 2 24x7x4 coverage provides around-the-clock access to Cisco expertise with a four-hour response target, helping IT teams move quickly when controller issues threaten wireless availability. This service is designed for environments where WLAN stability directly affects user productivity, voice traffic, and application access. Level 2 support adds a deeper escalation path than standard coverage, giving infrastructure teams a faster route to diagnosis and resolution guidance when incidents extend beyond routine troubleshooting. For organizations running campus wireless at scale, the value is not just response time. It is the ability to preserve service continuity, reduce time spent isolating faults, and keep a critical control point under active vendor-backed support. That matters when the controller anchors access for thousands of endpoints and downtime is measured in lost work, not just lost packets. Choose this support option when the CW9800M is part of a production WLAN that cannot wait for next-business-day handling. It is a practical fit for teams that need predictable escalation, continuous coverage, and a service level aligned to business-critical wireless infrastructure. Ideal For Supporting a campus wireless controller that anchors employee and guest access Maintaining service continuity for voice, mobility, and application traffic over WLAN Providing escalation coverage for a production Cisco Catalyst CW9800M deployment Reducing downtime risk in a centralized wireless control environment Why This Product 1 Faster escalation than next-business-day support 2 Continuous coverage for production WLAN operations 3 4-hour response target for urgent controller issues 4 Built for Cisco Catalyst CW9800M environments