Cisco CX Level 2 24x7x4 Catalyst 9166i AP Support | Enterprise — CON-L24HR-CW911B66

Keep wireless access points available when uptime matters most. This Cisco CX Level 2 service provides 24x7x4 coverage for Catalyst 9166i AP environments, giving infrastructure teams a defined response path when hardware issues interrupt service. With depot-based exchange handling and next-business-day replacement response, it helps shorten recovery cycles and reduce the operational drag of unplanned failures. For enterprise networks, support quality is part of the platform decision. A service plan like this is built for teams that cannot afford open-ended troubleshooting or slow parts movement. It adds a structured support channel for physical and electronic service needs, helping maintain continuity across critical wireless deployments. The 1-year term fits planned refresh cycles, pilot rollouts, and production environments where support alignment matters as much as the hardware itself. Choose this service when the cost of downtime exceeds the cost of coverage. It is designed to protect the investment already made in Catalyst infrastructure and to keep support escalation clear, fast, and predictable. Ideal For Supporting Catalyst 9166i APs in campus wireless environments Covering production access point deployments during business-critical operating hours Reducing recovery time for failed AP hardware in distributed offices Aligning support coverage with a 1-year refresh or rollout plan Why This Product 1 24x7x4 coverage for faster response than standard business-hours support 2 Depot exchange model helps restore failed hardware without waiting on ad hoc parts sourcing 3 Next-business-day replacement response supports tighter recovery targets 4 1-year term fits controlled refresh and deployment cycles