CX Level 2 24x7x4 APIC Cluster Service | Cisco Enterprise Support — CON-L24HR-APIC1CLU

Protect APIC cluster operations with a service plan built for teams that cannot afford slow recovery. This 24x7x4 offering provides around-the-clock access to support, plus a 4-hour on-site response target for faster restoration when a covered issue is reported. Parts and labor coverage helps simplify remediation and reduce the burden on internal staff during incidents. Designed for medium configurations, this 1-year service is suited to environments where uptime, response discipline, and predictable support matter more than ad hoc break-fix coverage. It gives infrastructure teams a clear escalation path and a defined service window, which is especially valuable when APIC availability affects broader network control and operational continuity. For organizations comparing lower-tier support options, the value here is speed, structure, and accountability. Instead of waiting for delayed dispatch or managing repairs with limited coverage, this service is built to shorten the path from failure to resolution. That makes it a practical choice for teams protecting production network infrastructure and the workloads that depend on it. Ideal For Support APIC cluster environments that require fast restoration after a hardware failure Cover medium configuration deployments where on-site parts replacement is preferred Maintain production network control systems with defined response commitments Reduce internal escalation load during after-hours incidents Why This Product 1 4-hour on-site response versus slower next-business-day coverage 2 Parts and labor included instead of labor-only support 3 24x7 access for after-hours incidents 4 Designed for medium APIC cluster configurations