Cisco C8300 Series CX Level 1 8x5xNBD Support | Enterprise WAN — CON-L1NBD-C8355G2A

Protect the branch edge with support coverage designed for Cisco C8300 Series deployments that cannot afford slow response times. CX Level 1 8x5xNBD gives infrastructure teams a defined support path during business hours, with next-business-day response that fits standard operating windows and planned maintenance cycles. For WAN routers and branch aggregation points, service quality matters because these devices sit on the path of user access, cloud traffic, and site-to-site connectivity. This entitlement helps reduce uncertainty when a fault affects routing, uplinks, or the services that depend on the router staying online. Procurement teams often choose this level of coverage when they need a clear balance between cost and operational protection. It is a practical fit for organizations that want Cisco-backed support without overbuying response levels they do not need. For distributed environments, it also helps standardize support across sites, making service management easier to track and renew. If the C8300 is carrying critical branch traffic, this support layer helps preserve uptime, simplify escalation, and keep the network team focused on operations instead of case management. Ideal For Support a branch router that carries user traffic and site-to-site connectivity Cover a distributed office network with business-hours support expectations Standardize support for Cisco C8300 deployments across multiple locations Protect a WAN edge device where next-business-day response is acceptable Why This Product 1 Business-hours coverage with next-business-day response 2 Matched to Cisco C8300 Series branch routing 3 More predictable than reactive break-fix support 4 A practical fit for distributed enterprise sites