Cisco CX Level 1 24x7x4 48x100M-10G 6x10 | Enterprise Support — CON-L14HR-N9KC931

Support high-density access switching with Cisco CX Level 1 coverage for limited-availability platforms configured with 48 x 100M/1/2.5/5/10G ports and 6 x 10G uplinks. This service is designed for teams that need dependable vendor response for a switch layer carrying user access, edge aggregation, and mixed-speed connectivity. The value is operational clarity. When a switch becomes a dependency for wired access, voice, wireless backhaul, or branch aggregation, support quality matters as much as hardware capability. Cisco’s support structure gives infrastructure teams a defined path for remote assistance, emergency telephone support, and issue handling during the service window. For procurement teams, this is a practical way to extend the life and reliability of a specialized switching investment. For operations teams, it provides a support model aligned to business-hour coverage and emergency escalation. That combination helps reduce uncertainty around maintenance events and keeps the network team focused on service continuity instead of chasing ad hoc vendor help. Ideal For Supporting a multigig access switch in an enterprise campus Maintaining uplink stability for branch or edge aggregation Covering a limited-availability switch in production service Providing vendor support for mixed-speed wired access environments Why This Product 1 12x5x4 business-hour coverage versus standard break-fix support 2 Emergency telephone support for urgent escalation 3 Remote monitoring and web support included 4 Built for 48-port multigig access with 6 x 10G uplinks