Cisco CX Level 1 24x7x2 for Catalyst 9800-80 | Wireless Controller — CON-L12HR-C98008KC

Protect wireless infrastructure with Cisco CX Level 1 24x7x2 coverage for the Catalyst 9800-80 wireless controller. Built for teams that cannot afford extended service gaps, this support offering helps keep escalation paths open around the clock and shortens the time between incident detection and vendor engagement. For enterprise wireless environments, controller availability is not optional. A support contract at this level helps preserve operational continuity, especially when the controller anchors campus access, mobility, and policy enforcement. It is a practical choice for organizations that need predictable response coverage and a clear support relationJTFp for a mission-critical Cisco platform. This service is well suited to procurement teams standardizing support terms across infrastructure assets and to architects who want to reduce exposure on a high-dependency wireless control plane. It adds a layer of assurance that is often worth far more than the contract itself when outages threaten user access, voice, or business-critical applications. Ideal For Supporting a campus wireless controller that anchors employee and guest access Maintaining coverage for a production WLAN control plane in a 24x7 operations environment Standardizing support terms for Cisco infrastructure under a centralized procurement program Reducing downtime risk for a Catalyst 9800-80 deployment serving business-critical mobility Why This Product 1 24x7x2 coverage versus standard business-hours support 2 Designed for Catalyst 9800-80 versus generic network support 3 Vendor-backed escalation versus internal-only troubleshooting 4 Service continuity for enterprise WLAN versus ad hoc coverage