Cisco WXCCE Nuance Recognizer Tier 3 A-FLEX-WCCE-NR3B | Contact Center — A-FLEX-WCCE-NR3B

Move customer calls into the right workflow faster with Cisco WXCCE Nuance Recognizer Tier 3, bundled with the dialog module for contact center deployments. This software package is designed for organizations that depend on speech recognition to guide callers, capture intent, and reduce friction in high-volume service environments. Tier 3 positioning makes it suitable for teams standardizing on a more capable recognition layer within a broader Cisco contact center architecture. The bundled dialog module helps connect recognition outcomes to the next step in the interaction, supporting more controlled call flows and more consistent customer handling. For IT and contact center leaders, the value is operational clarity: fewer manual handoffs, more structured voice interactions, and a licensing model that fits enterprise deployment planning. It is a practical choice when the cost of misrouted calls, repeated prompts, and agent time adds up quickly. This package is built for organizations that want speech recognition to do real work inside the service stack, not sit as an isolated feature. Ideal For Speech-enabled routing in a Cisco contact center Automated caller intent capture for service desks Dialog-driven call flows in customer support operations Enterprise contact center licensing standardization Why This Product 1 Includes bundled dialog module for guided call flows 2 Tier 3 licensing for more structured recognition deployments 3 Cisco-aligned packaging for contact center environments 4 Better fit for speech-driven routing than basic call handling tools