Cisco Webex Contact Center PSTN Audio Toll Free Inbound Overage | SaaS Licensing — A-FLEX-WCC-TF-O

Keep inbound toll-free customer traffic flowing when call volumes rise beyond the included Webex Contact Center entitlement. Cisco Collaboration Flex Plan Webex Contact Center PSTN Audio Toll Free Inbound Overage is a SaaS licensing item built for organizations that need to account for excess PSTN audio usage without disrupting service delivery or reworking the core deployment. This license is designed for procurement and operations teams that want clear consumption control around contact center telephony costs. It supports a straightforward overage model, helping you extend inbound toll-free coverage in a way that matches actual usage rather than forcing a larger commitment up front. That matters in environments where customer demand can spike, campaigns can drive sudden call surges, or seasonal volumes make fixed sizing inefficient. Because it is part of Cisco’s Collaboration Flex Plan, it fits into an enterprise purchasing motion already centered on Webex Contact Center. The result is cleaner administration, better cost alignment, and fewer surprises when inbound toll-free traffic grows. For teams responsible for service continuity and budget discipline, this is the kind of licensing control that keeps contact center operations predictable. Ideal For Cover inbound toll-free call volume that exceeds the included Webex Contact Center entitlement Support seasonal contact center spikes without changing the base licensing structure Account for PSTN audio overage in enterprise procurement and billing workflows Extend toll-free customer access during campaigns, outages, or demand surges Why This Product 1 Overage licensing instead of a larger fixed commitment 2 Built for Webex Contact Center inbound toll-free usage 3 Fits Cisco Collaboration Flex Plan procurement 4 Keeps PSTN audio costs tied to actual demand