Cisco Webex Codec Plus ESS 8x5xNBD Support | Mexico Service — CON-ECDN-CS2GK9CO

Maintain dependable support for Webex Codec Plus environments with Cisco ESS coverage and 8x5xNBD service response. This offering is designed for organizations that depend on collaboration rooms to stay available during business hours, where delays in support can disrupt meetings, customer calls, and internal decision-making. The 8x5xNBD model gives IT teams a clear service window and a practical response path for issues that need attention during the workweek. That makes it easier to align support expectations with standard operating hours while keeping premium room systems under an active service umbrella. For procurement teams, this service helps protect the investment already made in Webex collaboration infrastructure. Rather than treating the room system as a standalone asset, it anchors the deployment to a support plan that supports continuity, planning discipline, and lower operational friction. This is a strong fit for organizations standardizing on Cisco collaboration technology and looking for a service model that matches business-hour usage patterns without overbuying around-the-clock coverage. Ideal For Support Webex Codec Plus rooms used primarily during business hours Maintain service coverage for distributed collaboration spaces across Mexico Standardize support terms for Cisco meeting-room deployments Protect executive and departmental conference rooms from extended downtime Why This Product 1 Business-hour support model instead of 24x7 coverage 2 Next-business-day response for faster planning 3 Better fit for active collaboration rooms than ad hoc support 4 Supports installed Cisco Webex infrastructure