Cisco Webex Assist Agent Desktop License A-AST-DESKTOP | Cloud Licensing — A-AST-DESKTOP

Give service teams a defined desktop entitlement for Webex Assist deployments. This agent desktop license is intended for support environments where agents need access to the desktop-side experience that anchors assisted service workflows, case handling, and customer interaction. For IT and contact center leaders, the value is in the licensing clarity. A dedicated agent desktop SKU makes it easier to align procurement with user roles, separate agent entitlements from other service components, and maintain a cleaner operational model across support teams. That matters when you are standardizing a collaboration or customer service stack across multiple groups or regions. Use this license when your deployment requires a specific agent-side entitlement rather than a broad platform package. It is a practical fit for organizations that want tighter control over who can access the desktop experience, while keeping licensing aligned to the way support teams actually work. Ideal For Assigning desktop access to Webex Assist support agents Licensing agent-side workflows in a customer support environment Separating agent entitlements from broader service platform access Standardizing support licensing across enterprise service teams Why This Product 1 Dedicated agent desktop entitlement for Webex Assist 2 More role-specific than broad platform licensing 3 Supports controlled access for support teams 4 Built for enterprise service operations