Cisco Uniphore Unified Agent Desktop Add-On | Cloud Licensing for CX Teams — U-UAD

Add targeted desktop functionality to your agent environment with Cisco Uniphore Unified Agent Desktop Add-On. This licensing product is intended for organizations that already run a Cisco and Uniphore-based customer experience stack and need to extend agent desktop capabilities without reworking the broader platform strategy. For IT leaders, the value is control. Add-ons let you expand capability where it matters while keeping procurement, entitlement, and rollout decisions tightly scoped. That matters in contact center environments where every desktop change can affect agent efficiency, support processes, and operational consistency. This product fits teams that want to improve the agent experience while preserving the structure of an existing deployment. It is a practical choice when you need a licensed extension rather than a full platform replacement, especially in enterprise environments where standardization and governance are non-negotiable. Use it to support desktop-centric workflows, align agent tooling with customer engagement goals, and keep your licensing model clean as requirements evolve. Ideal For Contact center teams adding desktop capabilities to existing agent workflows Enterprise CX deployments standardizing agent tooling across sites Licensing expansion for organizations already using Cisco and Uniphore Procurement of scoped add-on functionality without platform replacement Why This Product 1 Add-on licensing instead of a full platform purchase 2 Built for existing Cisco and Uniphore environments 3 Targets agent desktop capability expansion 4 Keeps rollout and procurement scope tightly defined