Cisco Unified Contact Center Express Workforce Manager Seat | License — CCX-11-WFM1SL=

Keep contact center staffing aligned to demand with Cisco Unified Contact Center v. 11.0 Express Workforce Manager. This 1-seat license adds workforce management capability to Cisco UCCX environments, helping operations teams plan schedules, track coverage, and respond more precisely to call volume changes. Built for organizations that already depend on Cisco contact center infrastructure, this license supports a more structured approach to agent planning without introducing unnecessary complexity. It is a practical fit for teams that need to improve service levels, reduce schedule drift, and make staffing decisions with better visibility into daily demand. For procurement teams, the value is straightforward: a single-seat entitlement that extends an existing Cisco deployment with a focused workforce management function. For contact center leaders, it helps create more predictable staffing outcomes and better alignment between labor allocation and customer demand. When every agent hour matters, this license supports tighter operational control. Ideal For Workforce scheduling for a Cisco Unified Contact Center Express deployment Agent coverage planning in a small contact center operations team Forecast-driven staffing adjustments for daily call volume changes Adding workforce management capability to an existing Cisco contact center stack Why This Product 1 Single-seat entitlement for targeted deployment 2 Built for Cisco Unified Contact Center Express 3 Adds workforce management capability to contact center operations 4 Focused licensing model for controlled procurement