Cisco Unified Contact Center Express Workforce Manager 1 Seat | Licensing — CCX-11-WFM-LIC

Bring tighter control to contact center staffing with Cisco Unified Contact Center Express v.11.0 Workforce Manager licensing for 1 seat. This license is designed for organizations that need a focused entitlement for workforce management functions without purchasing capacity they will not use. Workforce Manager supports the planning side of contact center operations, where schedule accuracy, staffing visibility, and resource coordination directly affect service levels. A single-seat license is a practical fit for a dedicated planner, supervisor, or operations specialist who owns workforce administration for a team or site. For procurement and IT leaders, the appeal is straightforward: a defined Cisco software license, a clear one-seat quantity, and a deployment model that matches the role-based nature of workforce management. That makes it easier to assign access, control cost, and keep the licensing footprint aligned with actual operational responsibility. Ideal For Equip a workforce planner with a single licensed seat Support schedule management for a contact center supervisor Add workforce administration capability to a small operations team License one user for staffing and planning oversight Why This Product 1 Single-seat licensing for role-based access 2 Workforce management focus versus agent licensing 3 Cisco UCCX integration for contact center operations 4 Precise entitlement for controlled cost