Cisco Unified Contact Center Express 11.0 Quality Manager Seat | License — CCX-11-QM-LIC

Keep quality review tightly governed with Cisco Unified Contact Center Express 11.0 Quality Manager licensing for a single seat. Built for contact center teams that need disciplined evaluation workflows, this license supports focused supervisor access to quality management functions inside the CCX environment. For organizations running Cisco contact center operations, the value is in precision: one licensed seat, one defined user, and a clear path to quality oversight without unnecessary complexity. That makes it a practical fit for teams standardizing review processes, coaching agents, and maintaining consistent service standards across customer interactions. This licensing model is well suited to environments where access control matters as much as functionality. It helps keep deployment scope aligned to actual usage, which is especially important when procurement teams are managing software spend against specific operational roles. If your contact center depends on measurable quality assurance and controlled administrative access, this seat license gives you a direct way to extend those capabilities within Cisco Unified Contact Center Express 11.0. Ideal For Single-supervisor quality assurance in a Cisco contact center Agent call review and coaching workflows Controlled access for a dedicated quality manager role Targeted licensing for a small CCX deployment Why This Product 1 Single-seat entitlement keeps access tightly scoped 2 Purpose-built for quality management in CCX 11.0 3 More precise than broad user licensing bundles 4 Fits controlled supervisor and QA workflows