Cisco UCS HW+DR 24X7X4OS SMS-1000 Support | Enterprise Service — CON-UCWD7-SMS-1000

Maintain service continuity when hardware issues threaten production workloads. Cisco UCS HW+DR 24X7X4OS, SMS-1000 provides around-the-clock support with four-hour onsite response, giving infrastructure teams a tighter recovery window when every minute matters. It is built for organizations that cannot afford extended outages, especially where UCS platforms anchor business-critical applications, virtualization layers, or shared services. This service is suited to teams that need more than basic break-fix coverage. It helps shorten the path from incident to resolution by combining rapid response with Cisco-backed support processes. For procurement teams, the value is clear: predictable service coverage, reduced operational risk, and a support model that matches the cost of downtime in enterprise environments. Choose this service when uptime commitments, internal SLAs, and recovery expectations demand a higher level of assurance than standard support plans can provide. Ideal For Supporting UCS-based production workloads that require rapid recovery Covering enterprise infrastructure with strict uptime commitments Reducing downtime risk for virtualization and shared services platforms Backing mission-critical systems where onsite response speed matters Why This Product 1 Faster onsite response than standard business-hours support 2 Better suited to critical UCS workloads than basic warranty coverage 3 Designed for recovery urgency, not just break-fix assistance 4 Matches enterprise uptime expectations more closely than entry-level plans