Cisco UCS DR SMARTnet Extended Service — 24x7x2 Hour Exchange | Parts, Phone — CON-UCSD5-SFI6454U

Protect UCS racks and dependent services with a SMARTnet Extended exchange contract designed for environments where component-level recovery time directly affects business outcomes. This service provides continuous access to Cisco technical resources via phone and web knowledge base, combined with parts replacement and exchange capabilities. The critical differentiator is the 2‑hour parts response profile for eligible parts—reducing hardware replacement latency for high-priority failures. SMARTnet Extended is tailored for datacenters with strict availability targets: it reduces the operational burden of spare-parts inventory, integrates with vendor logistics for rapid exchange, and supplies new-release notifications and software maintenance guidance. Use this service when you require measurable SLA improvements for hardware recovery, rapid vendor escalation paths, and consolidated support channels to coordinate hardware swaps and configuration recovery across your UCS fleet. Ideal For Rapid hardware replacement for UCS nodes in latency-sensitive clusters Vendor-managed spare exchange to reduce onsite inventory requirements 24x7 on-call support for production converged infrastructure Extended coverage for data center disaster recovery and redundancy testing Why This Product 1 Offers a 2 Hour parts exchange SLA for faster hardware recovery versus standard NBD plans 2 Combines phone support and web knowledge base access for broad troubleshooting tools 3 Exchange model reduces need for local spare inventory compared with parts-only plans 4 Designed for high-availability UCS deployments requiring aggressive RTO targets