Cisco TelePresence Precision 60 ESS 24x7x4 — 4 hr Onsite SLA, 24/7 Support | Camera, Service — CON-EC4N-CT1R60SC

Protect Precision 60 telepresence cameras with Cisco Essential Support (ESS) configured for 24x7x4 response. This SKU provides continuous access to Cisco technical resources and a defined 4-hour onsite response where regional logistics permit. Coverage includes case handling through Cisco TAC and coordination for parts replacement and field service dispatch. For control rooms, executive suites, and broadcast-quality meeting spaces, ESS 24x7x4 minimizes exposure to prolonged outages by offering rapid field intervention and prioritized engineering support. The service is sold as a subscription and can be tailored to camera counts and geographic locations. Choosing ESS 24x7x4 aligns operational SLAs to business-critical meeting schedules while consolidating support under a single vendor contract rather than managing individual break/fix activities. Ideal For Support executive video suites requiring minimal downtime Maintain broadcast-quality conference rooms with rapid field response Cover distributed Precision 60 cameras across multiple sites Ensure continuous availability for scheduled boardroom events Why This Product 1 Provide a 4-hour onsite SLA versus standard business-hour depot support 2 Offer 24/7 TAC access compared to limited-hours coverage 3 Combine field dispatch and parts entitlement in one subscription 4 Scale regional delivery to align with deployment criticality