Cisco Telepresence Ceiling Microphone Gen 2 Support | Enterprise AV — CON-SSSNT-CT2CG2SM

Maintain dependable telepresence audio with Cisco support for the Ceiling Microphone Generation 2 solution. Built for enterprise collaboration environments, this service helps keep ceiling-mounted microphone deployments available when room uptime matters most. For teams that run executive briefings, board meetings, and distributed collaboration sessions, fast access to Cisco-backed support can make the difference between a minor interruption and a missed meeting. This support offering is suited to organizations that standardize on Cisco telepresence infrastructure and want a service path aligned to the installed solution. It helps preserve the value of a higher-end room system by reducing the operational friction that comes with audio issues, replacement coordination, and service escalation. Rather than treating the microphone as a commodity accessory, this coverage supports the reliability expectations of premium conferencing spaces. Choose this service when audio quality, room readiness, and vendor accountability matter. It is a practical fit for procurement teams that need predictable support coverage and for IT teams responsible for keeping collaboration rooms available across the business. Ideal For Supporting executive telepresence rooms that require dependable audio coverage Maintaining collaboration spaces used for daily video conferencing Providing service coverage for standardized Cisco room deployments Reducing downtime risk in boardrooms and conference suites Why This Product 1 Service coverage aligned to Cisco telepresence audio deployments 2 Better fit for installed enterprise collaboration rooms than generic support 3 Helps reduce downtime risk for mission-critical meeting spaces 4 Supports premium room infrastructure with vendor-backed accountability