Cisco TelePresence C 24x7x4 CX Level 1 Support | Cisco Service — CON-L14HR-CT2CG2SM

Keep Cisco TelePresence C protected with 24x7x4 support that delivers around-the-clock coverage and a four-hour response target. For collaboration environments where every missed meeting has a cost, this service helps IT teams move quickly from incident to resolution with a support model built for urgency. Level 1 coverage is a strong fit for organizations that need a dependable first line of service for TelePresence systems. It supports faster triage, clearer escalation paths, and a more disciplined response process when video infrastructure is under pressure. That matters when the room system is part of executive communications, customer presentations, or global team operations. Compared with lower-tier support, this offering is designed to reduce the time a critical endpoint sits unresolved. It gives procurement a clear reason to invest in stronger coverage: less operational risk, better meeting continuity, and a support structure aligned to the value of the platform itself. Ideal For Supporting global meeting rooms that operate across time zones Covering executive TelePresence systems used for leaderJTFp communications Protecting customer-facing video rooms where downtime affects revenue Providing faster response for mission-critical collaboration infrastructure Why This Product 1 24x7 coverage for always-on collaboration environments 2 Four-hour response target versus slower business-hours plans 3 Level 1 support for faster triage and escalation 4 Better fit for mission-critical TelePresence than basic support tiers