Cisco SWSS SS HCS Basic UC User Tier1 1K-25K | 1-Year Support — CON-HCS-BAS-T1

Maintain support coverage for Cisco HCS basic unified communications users with a 1-year SMARTnet software support service. This electronic service is structured for Tier1 volume, making it a practical fit for organizations managing 1K-25K users and needing consistent vendor-backed assistance. For infrastructure and procurement teams, the value is in continuity. When collaboration services support a large user base, even small disruptions can ripple across operations. This service helps keep the support relationJTFp active, providing phone support and a defined service term that simplifies renewal planning and budget control. Cisco SMARTnet software support is designed for teams that want predictable coverage rather than reactive escalation after a problem becomes urgent. It helps preserve access to assistance for eligible HCS basic UC deployments, supporting operational stability and reducing the administrative burden of managing support gaps. Choose it when you need a clear, time-bound support path for a substantial user population and want Cisco-backed service terms that align with enterprise procurement discipline. Ideal For Supporting a Cisco HCS basic UC deployment across 1K-25K users Renewing software support for a collaboration environment Maintaining phone-based vendor assistance for UC operations Standardizing support coverage for enterprise collaboration users Why This Product 1 Tier1 pricing aligned to 1K-25K user environments 2 Electronic delivery for faster support administration 3 Phone support included for operational issue handling 4 1-year term for predictable renewal cycles