Cisco SWSS for IE 5000 DNA Essentials | 24x7 Support, Electronic — CON-SSTCM-IE5000DH

Support the software behind your IE 5000 deployment with Cisco Software Support Service (SWSS). This electronic service is built to keep Cisco software applications current and recoverable, with 24x7 access to the Technical Assistance Center, maintenance updates, and entitlement to major upgrades. For industrial and edge environments, software support is not just about fixing problems after they appear. It is about keeping the platform aligned with approved versions, reducing the time spent on remediation, and preserving the operational value of the original software purchase. SWSS gives teams a direct path to Cisco assistance when issues arise, while also providing the update and upgrade coverage needed to plan changes with more confidence. Because the service is delivered electronically, procurement and fulfillment stay simple. And with a required 12-month attachment minimum, the support model reflects the long-term continuity expected for production software environments that cannot afford gaps in coverage. Ideal For Supporting IE 5000 software in industrial edge deployments Maintaining Cisco DNA Essentials licensing under active support Reducing downtime exposure during software incidents and upgrades Keeping production software aligned with maintenance schedules Why This Product 1 Includes 24 x 7 TAC access for faster software issue response 2 Adds maintenance and upgrade entitlement for Cisco software 3 Delivered electronically for simpler procurement and fulfillment 4 Requires a 12-month attachment minimum for continuous coverage