Cisco SP AR HW 24x7x4 ASR 901 — 10 G Ethernet Router Support | Hardware, Replacement — SP-AR3-A9016CSA

Sustain carrier routing availability for ASR 901 deployments with 24x7x4 hardware replacement support in Ethernet mode. Reduce repair windows with authorized Cisco parts, global RMA handling and priority escalation for production 10 G links. Provide 24x7x4 hardware replacement with/using ASR 901, Ethernet mode Dispatch authorized Cisco spare parts with/via Cisco RMA logistics Escalate faults to priority support with/via Cisco TAC case routing Coordinate field replacement with/via certified Cisco service partners Ship replacement units with/via expedited logistics tracking Validate post-replacement operation with/via remote acceptance testing Preserve device configuration with/via RMA swap guidance and documentation Report incident closure with/via vendor-certified ticketing portal Key Features 24x7x4 hardware replacement SLA Support for Cisco ASR 901 in Ethernet mode Authorized Cisco spare parts and RMA processing Priority escalation into Cisco TAC Expedited logistics and shipment tracking Post-replacement remote validation FAQ What does 24x7x4 mean for ASR 901 support? 24x7x4 indicates the support agreement provides 24-hour, 7-day coverage with a target hardware replacement window of 4 hours from confirmed RMA acceptance in covered locations. Does this service include parts and labor for on-site replacement? Yes. The service covers authorized Cisco spare parts and coordinates field replacement through Cisco-authorized partners; labor is included where regional coverage and authorized partners are available. How are service incidents escalated to Cisco TAC? Incidents are opened via the vendor-certified ticketing portal and routed to priority escalation queues within Cisco TAC for accelerated diagnosis and RMA initiation. Will my device configuration be preserved during replacement? The service includes guidance and procedures to preserve device configuration; remote validation and swap verification are performed to confirm restored operation.