Cisco SP-AFF-CL-SB2 FireFlow for FW Cluster | 24x7x6 Hour Support — SP-AFF-CL-SB2

Keep firewall change operations on track with preferred support for AlgoSec FireFlow deployed locally on one firewall cluster. Built for teams that depend on disciplined policy workflows, this service adds 24x7 technical assistance with a 6-hour response target and phone-based support from Cisco. It is designed for environments where firewall changes must be tracked, approved, and executed with minimal delay. For infrastructure teams, the value is not just access to support. It is faster recovery when workflow issues threaten change velocity, clearer escalation when production timelines are at risk, and a support model aligned to enterprise operations. The subscription is tied to a single firewall cluster, making it a precise fit for organizations that want coverage matched to a defined deployment rather than a broad, generic entitlement. This service is well suited to security teams that need dependable assistance for a locally installed FireFlow deployment and want a support path that reflects the operational importance of firewall governance. When change control is part of your uptime strategy, response time matters. Ideal For Supporting a production firewall cluster running AlgoSec FireFlow Maintaining change-control operations during after-hours maintenance windows Escalating workflow issues that affect firewall policy approvals Providing support coverage for a locally installed FireFlow deployment Why This Product 1 Supports one firewall cluster rather than a broad site-wide entitlement 2 Includes 24x7 coverage with a 6-hour response target 3 Uses phone support for direct escalation 4 Matches locally installed AlgoSec FireFlow deployments