Cisco Solution Support 24x7x4 — Catalyst 2960S 48 GigE PoE 740W | Catalyst, Support, 2960S — CON-SSSNP-W296X48L

Ensure predictable network recovery and vendor-backed escalation with Cisco Solution Support 24x7x4 for the Catalyst 2960S 48 GigE PoE, 740W switch platform. This solution support offering is designed to accelerate incident resolution with 24x7 intake and a 4-hour hardware response priority for critical outages. Engineering-led troubleshooting and coordination with onsite resources help contain outages and restore forwarding plane service quickly. The support scope focuses on operational continuity across hardware and essential software diagnostics while enabling procurement and operations teams to align SLAs for campus and branch deployments. Contact Cisco or your reseller to confirm contract term, coverage limits and onsite dispatch specifics for your deployment. Ideal For Ensure campus access-layer resiliency with priority Cisco support Support PoE-intensive edge deployments powering IP phones and cameras Shorten MTTR for branch office switches during peak business hours Align vendor escalation for multi-vendor network environments Why This Product 1 Priority 4-hour escalation window vs standard business-hour support 2 Engineering-led troubleshooting rather than basic ticket triage 3 RMA coordination and dispatch management included 4 Designed for PoE-heavy access-layer deployments